Happened to read these 2 good articles on the net.
Handling Human Errors – Alex Gorbachev
The Seven Deadly Habits of a DBA…and how to cure them – Paul Vallée
(I thought “mistake” would be a more appropriate word compared to “error”)
Paul Vallée’s post is excellent. I could relate to everything he wrote. It could serve as a good reference point for DBA managers.
I would add “Comprehensive Automation and Scripting” to Alex Gorbachev’s list. (but have to consider disadvantages like long ramp up time for new comers)
I wonder if there are or had been any professional DBA managers who applied “Human Relations” or “Behavioral” techniques in the field and written about it. That would be quite an interesting study indeed.